New York City Councilman Ben Kallos, who chairs the Council's governmental operations committee, have the board credit for improvements, saying that “great strides” had been made to “improve the process.”

“However, I grow concerned as 2016 approaches and the presidential election, being an election which people will come out and vote for in numbers we haven’t seen since 2012 and most likely 2008 beforehand ... that the N.Y.C. B.O.E. is not relocating staffers to problem areas where lines form,” Kallos told Capital.